What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form changes not saving

    Asked by pleymo on July 07, 2016 at 06:03 AM

    Ok, it is fine for now, but I have another problem, my amendments don't take effect in the form.

    For example: trying to change width of the form or fields - no effect


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    JotForm Support

    Answered by Chriistian on July 07, 2016 at 06:10 AM

    I have cleared your form cache and it seems that the changes are now reflected on your form.




    You can also clear your form cache on your end, just follow the instructions provided in this article: How to Clear Your Form Cache.

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    Answered by robcheshire on July 07, 2016 at 06:55 AM

    This is happening to me also again as it happened few weeks ago. Can you please fix mine Jotform support? i have sent you a ticket but no one responded.

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    Answered by robcheshire on July 07, 2016 at 06:58 AM

    i have followed your steps and cleared cache in settings and also my browser cache but the form still not updating on web? 


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    JotForm Support

    Answered by EltonCris on July 07, 2016 at 10:12 AM

    Our sincere apologies.

    Your forms should update normally by now.

    We have data replication delay issue recently but it has now been resolved.

    Kindly check your forms again.