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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I unable to submit?

    Asked by kevs33 on July 07, 2016 at 06:29 AM

    I fill out the form during the preview and it works perfectly.   When I go to my cell and try it, every Time I click submit it kicks me back to a certain field.  why?

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    Answered by KadeJM on July 07, 2016 at 10:23 AM

    To my understanding you are having a problem with submitting your form.

    I tested this on my end but I could not replicate this problem.

    Usually when you are missing a field or have filled it out incorrectly depending on how you have set up your form it will tell you there's an error if there's a required or failed validation pushing you to that particular field to start at if more than one.

    Can you please try again and let us know if this is still occurring on your end?

    Which field are you getting kicked back to each time?



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    Answered by kevs33 on July 07, 2016 at 10:51 AM

    Thanks for the quick response.  Yes, when I am in the preview it works just fine.  It is when I use it from a smart phone it kicks me back to the drop down part (Bouquet Makers). 

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    JotForm Support

    Answered by Welvin on July 07, 2016 at 12:18 PM

    I cannot replicate this problem with my Android device. Please try it with another browser in your device, see if you can replicate it there. 

    The field is not required so I'm not sure why the form jumps there.