What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving all of the form subscriptions?

    Asked by reginenea on July 07, 2016 at 08:43 AM

    Hello, me does not receive all subscription of the form

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    Answered by KadeJM on July 07, 2016 at 11:05 AM

    Are you referring to a subscription your customers would pay you for on your form? Or?

    I checked your form but I do not see a payment integration for collecting subscription payments.

    so if that is what you need then you would need to https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option.

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    Answered by reginenea on July 07, 2016 at 11:20 AM

    Hello, during the validation of the form I does not receive systematically the e-mail.


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    JotForm Support

    Answered by Welvin on July 07, 2016 at 12:39 PM

    You have one notification email in the form and you have it to send an email only when the "CLIENT" dropdown is filled. 

    You have 9 of this setting so only 9 options. You have 35 options in the dropdown. Meaning, if the dropdown is not equal to the options in your condition, the form won't send you an email. 

    If you would like to receive a regular email regardless of the dropdown condition, you may consider creating a new notifier. Here's how: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    I hope that helps. Let us know if you need any further assistance.