What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Disabled

    Asked by creativemac on March 27, 2012 at 02:13 PM

    My form has been disabled. I was unaware that I was using SSL and not a normal http address. I have changed that today, but it still seems that I'm not able to recieve any form inputs. Can you please assist me in understanding how I can allow my account to recieve submissions again? I am loosing potential signups even as we speak. Am I required to pay even to get normal http submissions?

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    Answered by gori-mathew on March 27, 2012 at 02:33 PM


    You have overused your quota, you have 11 SSL submissions against the allocated 10 SSL. You need to upgrade your account to PREMIUM to enjoy more allocations.

    To get regular submissions, make sure that you use http instead of https in your form links. In your registration page, the form is linked as https.

    Also, when generating your form's embed codes, always make sure that the secure form checkbox is cleared

    Let us know if you need more help. Thanks!