What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I cannot create a CSV report as a sub-user account?

    Asked by joshnvee on July 07, 2016 at 10:28 AM

    when I click on the form I don't get options to add report and creat csv.Thanks

    csv report CSV
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    JotForm Support

    Answered by Kevin_G on July 07, 2016 at 11:48 AM

    I have just tested your account and I can see options to create reports are there, please follow the steps on this guide in order to create your report: How-to-Create-a-CSV-Report

    Please do let us know if you have questions, we will be glad to help. 

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    Answered by joshnvee on July 07, 2016 at 11:57 AM

    i get it for some forms. but the ones shown below is what i need for. i did it a few weeks back now i cant.

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    JotForm Support

    Answered by Kevin_G on July 07, 2016 at 12:30 PM

    Those forms are shared with you, the reason why you cannot find options to download reports is because you have not access to do it, so you need to contact with the main account owner and request access to view submissions, this way you will be able to download submissions as CSV. 

     

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    Answered by joshnvee on July 07, 2016 at 02:47 PM

    I am the main account holder. I did it a few days ago.  I wonder if you could give me the account id so I know which is that account. I guess I must have opened from another raccount

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    JotForm Support

    Answered by Welvin on July 07, 2016 at 04:11 PM

    The username of the main account is josephmanalil. This is visible in your folder view. The account email is feedback@********.ca