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    Not receiving email notifications on new form

    Asked by DesignGirlMadison on July 07, 2016 at 11:02 AM

    Hi I created a new form and I've filled out the form twice and clicked the submit button but I'm not receiving any of the email notifications. It says two submissions have been sent. I just want to make sure I'm putting the email address in the correct location - see screen shot.

    Screenshot
    new form email notifications not receiving email email
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    JotForm Support

    Answered by emre on July 07, 2016 at 11:25 AM

    Hello,

    You are entering your email to correct place to receive notifications when there are submissions to your form.

    I checked your email address (tina@designgirlmadison.com) and observed that it jumped in bounce list, this is why you were not receiving the  notification emails. Now, I fixed the issue, you can test your email. Please don't forget to let us know about its final state. 

    Also for more information about how to prevent this case in the future, please check following guide : https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Regards