Problem loading the forms.

  • evelynzoe
    Asked on July 7, 2016 at 11:07 AM

    what happened? there is a problem loading the forms

  • Charlie
    Replied on July 7, 2016 at 11:24 AM

    Apologies for the inconvenience. May I know what error are you getting? If you could share us a screenshot that will help.

    I do see that there are some users who are getting a "JotForm is currently unavailable" message, just like this:

    Problem loading the forms Screenshot 20

    It seems like an issue with our CDN service. This is usually temporary but we have informed our back-end team about this issue. Could you please check again in your end if you are still experiencing the problem? Please do try using a different browser or clear your browser cache just to make sure.

  • evelynzoe
    Replied on July 7, 2016 at 8:46 PM
    yes that is what i am seeing
    ...
  • Chriistian Jotform Support
    Replied on July 8, 2016 at 1:40 AM

    Apologies for the inconvenience. We had a data replication delay issue recently but it has now been resolved. I checked the forms on your account and they load successfully now.

    Problem loading the forms Screenshot 20

    Please check the forms again on your end and let us know if there are any issues. Regards.

  • evelynzoe
    Replied on July 8, 2016 at 2:46 AM
    Awesome!
    Are we able to customise more things in the form? Like put APPLY bigger ?

    Sent from my iPhone
    ...
  • Chriistian Jotform Support
    Replied on July 8, 2016 at 5:04 AM

    Hi evelynzoe,

    I moved your additional concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/878156. We will attend to your concern on that thread accordingly.

    Regards.