What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Field Information is missing from submissions

    Asked by chapelwood on July 07, 2016 at 12:02 PM

    Information on forms is disappearing. I have emails proving I have added information that is later missing from jot form. 

    Also, some forms are saving as a new form once edited. 

     

    disappearing fields disappearing Emails new form information
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    JotForm Support

    Answered by KadeJM on July 07, 2016 at 12:57 PM

    If I understand your issue correctly do you mean that your form submissions have fields that are missing but the emails received contain information that was in those missing fields? Or?

    Can you provide us with an example form that you are having this issue with and show us a screenshot if possible of this for comparison? This way we can investigate the issue appropriately.