What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Encrypted Forms: "Upload Your Private Key" doesn't actually upload the key IE11.

    Asked by gilberter on July 07, 2016 at 01:07 PM

    Hello,

     

    We've been having an issue with this form not going past the page where it's asking to upload a private key, even after hitting browse and adding the key.  The key name shows up in the field but it just sits there:

     

     

    I know what the answer is: "Use FireFox or Chrome"

    The problem is we cannot just install another Browser because it is on a Terminal Server utilizing Citrix Desktop and every user in our facility will get the browser as well.  The users MUST use IE, otherwise we will have people setting FireFox or Chrome as their default browser and it will break other programs in our system that depend on IE to display stuff.

     

    Is there anyway we can fix this?  Even if it is a Mickey Mouse solution we are willing to try it because it is only a handful of users trying to get encrypted submissions from JotForm.

     

    Thanks,

    Anthony

    Screenshot
    IE10 IE11 private key key
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 07, 2016 at 02:18 PM

    You are correct, it does not work on IE, I just tried it in my IE11, and this error was given in console:

     

    I will forward this to our second level for further help, you will be notified via this thread about any updates on this matter.

  • Profile Image

    Answered by gilberter on July 07, 2016 at 02:27 PM

    Thank you.  I know this is an ongoing issue as I have read multiple posts about this but we are literally at wits end on trying to find some kind of work around.  We are willing to try even unconventional methods to get it working on IE11 for this specific user ASAP otherwise we will be forced by our administration to find another solution.  We really don't want to have to re-do all of our form submission stuff using another solution so ANY kind of workaround to get it to work on IE11 that 2nd level can come up with would be greatly appreciated.  We are being pressed to fix this by end of week so I would really appreciate anything you guys can do otherwise we'll spend our weekend off working on implementing a new solution.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 07, 2016 at 03:56 PM

    I tried a few workarounds, changing compatibility mode, changing emulation and user agent string, run without the add-ons, but they are all not working. I'm sorry, but would have to wait for our developers with this case. I will try to ask and check with them if they are now working on this. We'll let you know.

  • Profile Image

    Answered by gilberter on July 07, 2016 at 04:05 PM

    Thanks.  Yeah, I've done some research and everything I've come across says to change that string 'readAsBinaryString' to 'readAsArrayBuffer' instead but nothing that we have control over.  Here's one of the sites I've come across a solution on: http://stackoverflow.com/questions/31391207/javascript-readasbinarystring-function-on-e11

     

    Thanks,

    Anthony

  • Profile Image

    Answered by gilberter on July 08, 2016 at 06:29 PM

    Any update on this issue today?

     

    Thanks,

    Anthony

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 08, 2016 at 07:34 PM

    Unfortunately, we have not received any updates yet from our Dev team.