Multiple File Upload Failing in IE11

  • Profile Image
    Asked on July 07, 2016 at 01:32 PM

    Good day,

    Recently our multiple file upload field has stopped working in IE11 and I have also seen a report in the support forum from yesterday that it is also broken in IE10.

    When trying to upload files it comes up as "Failed".

    The following errors show up in the console only after trying to upload one or more files using the multiple file upload field: 

    XMLHttpRequest: Network Error 0x2ef3, Could not complete the operation due to error 00002ef3

    Origin not found in Access-Control-Allow-Origin header

    XMLHttpRequest: Network Error 0x80070005, Access is denied

    This form is embedded and the multiple file upload field was working perfectly for the past 3 years and has only recently stopped working. I have tested it this morning in Chrome, Firefox, Safari, IE9 and MS Edge and it was working fine. The other report that I saw mentioned that putting in the form as an iFrame did not resolve the issue.

    Thank you for your attention to this matter!

  • Profile Image
    Answered on July 07, 2016 at 03:35 PM

    We have sent an additional bug report ticket to our developers. However, your issue is most likely different from reported IE10 bug.

    This thread will be updated when we have any news.

  • Profile Image
    Answered on July 09, 2016 at 10:13 AM


    We have released a patch today and our tests confirm that this fixes the issue.

    Can you please check and let us know if you're still having problems?

  • Profile Image
    Answered on July 11, 2016 at 03:14 PM

    Hi there, the file upload is working in IE11 now. Thank you for taking care of this so quickly!

  • Profile Image
    Answered on July 11, 2016 at 03:17 PM

    Thank you for your update. Please feel free to contact us anytime if you need any further assistance.