What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Apologies, we do not have a phone support. But we do try our best to help our users here in the forum.
Regarding your concern, I checked your email address firstname.lastname@example.org, but I cannot find any JotForm account associated with it or any subscription related to it. If you have a subscription to JotForm, please follow this guide on how to cancel it: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account
If you are still having problems on this, please provide us your JotForm username or the copy of your invoice.
We'll wait for you response.