I cannot get an invoice for my subscription.

  • Profile Image
    Asked on July 07, 2016 at 03:17 PM


    My name is Derek and I am with the Philadelphia Fire Department. Dating back to May 16, 2016 I had an issue with this account. Once the issue was corrected I requested an invoice of the current plan that the Fire Department was issued. I was told by Welvin that the invoice will be available after the account renewed on May 21, 2016. Since that date I have not been able to access or generate the invoice. Here is a screenshot of what Welvin said to me.

    Please Let me know how I can receive this invoice, it is very important for our records.

    Thank you,



  • Profile Image
    Answered on July 07, 2016 at 04:39 PM

    Based on the screenshot you have shared, click on "View":


    Let us know if you need more help.