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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Links inactive

    Asked by TriSigmaMarketing on July 07, 2016 at 04:00 PM

    I'm no longer able to access some documents on these submissions. Do they eventually expire? 

    Page URL:
    https://form.jotform.com/52364206926153

    inactive Submissions documents
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    JotForm Support

    Answered by BDAVID on July 07, 2016 at 05:30 PM

    Could you specify which files are not longer available? Please note that there is a limit on the number of times you can download files stored in the account:

    Small files - less than 10 MB = 100 times.

    Large files - More than 10 MB = 10 times.

    I would suggest you alternatives to save the files in the cloud using any of our File Sharing and Storage apps.

    Most popular are :

    https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm 

    https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive 

    Let us know if you need more help.