What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications are no longer coming through to our email address

    Asked by bezaworks on July 07, 2016 at 04:40 PM

    Hi. I am not getting notifications from JotForm for this form that I set up yesterday: https://www.jotform.com//?formID=61873220943961

     

    What did I do wrong?

     

    ~Joy

    Page URL:
    http://bezaworks.com/davita-life-savers-shirt-order-form.html

    JotForm www href Getting
  • Profile Image
    JotForm Support

    Answered by david on July 07, 2016 at 06:10 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues