What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does Jotform work as a merchant service provider for Authorize.Net?

    Asked by Maria  on July 07, 2016 at 04:55 PM

    I have a form on a website where payments are accepted through Authorize.net. Does there need to be an additional service provider to process the payment?


    We thought we were working through Authorize.net and Sage Payment Solutions but Sage Payment Solutions has no record of money going through; however, the money is still being sent to the proper bank account.

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    JotForm Support

    Answered by Mike on July 07, 2016 at 07:17 PM

    Thank you for contacting us.

    No, we are not providing merchant and processing services by ourselves. Our forms just forward the payment details to the Authorize.Net via their official APIs. In general, if you are able to accept payments through your Authorize.Net account, it usually means that you are ready to use the Authorize.Net integration on your JotForm based forms.

    I would like to suggest contacting Authorize.Net Support with your questions regarding the merchant service.

    If you need any further assistance, please let us know. We will be happy to help.