- MariaAsked on July 07, 2016 at 04:55 PM
I have a form on a website where payments are accepted through Authorize.net. Does there need to be an additional service provider to process the payment?
We thought we were working through Authorize.net and Sage Payment Solutions but Sage Payment Solutions has no record of money going through; however, the money is still being sent to the proper bank account.
- JotForm SupportMikeAnswered on July 07, 2016 at 07:17 PM
Thank you for contacting us.
No, we are not providing merchant and processing services by ourselves. Our forms just forward the payment details to the Authorize.Net via their official APIs. In general, if you are able to accept payments through your Authorize.Net account, it usually means that you are ready to use the Authorize.Net integration on your JotForm based forms.
I would like to suggest contacting Authorize.Net Support with your questions regarding the merchant service.
If you need any further assistance, please let us know. We will be happy to help.