What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All JotForms have stopped displaying on WordPress website

    Asked by odm111 on July 07, 2016 at 05:24 PM

    Hi there

    My JotForms are this morning not displaying on WordPress. Nothing has changed from my end.

    Please help ASAP. This is my busiest week of the month and we can't take any orders so it is seriously affecting my bottom line. This is the second day in a row we've experienced an outage (yesterday we could still receive orders but customers received an error).

    Page URL:
    www.downrightbrilliant.co.nz/orderform

    all displaying wordpress website and Day Week receive
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 07, 2016 at 09:59 PM

    I have tested your form and I can see it is being submitted fine, here is an image about what I got when submitted your form: 

    Are you still experiencing the issue?

    If so, I would suggest you to embed your form using your iFrame method, this should avoid any inconvenient, here is the guide to get the iFrame code of your form: Getting-the-form-iFrame-code

    Please do get back to us if you still experience the issue, we will be glad to help you. 

  • Profile Image

    Answered by odm111 on July 07, 2016 at 11:46 PM
    Hi Kevin
    Thanks for your help. Yes the issue seems to have disappeared and now
    things are working fine. The iframe method doesn't work for me because my
    forms are so long - I've tried that before. Would be great if it could work
    because another problem I'm frequently having is half the form being cutoff
    i.e. not visible so a customer might start filling in the form but the
    submit button is not visible. Any tips on that would be great please. It's
    an intermittent problem. The fix is to republish in JotForms and repost the
    code on my WordPress page but not good that it keeps happening. thanks.
    Warm regards
    *Shelley Pilkington*
    *Marketing Consultant/Copywriter*
    P 021 172 7110 | Facebook
    | Email | Website

    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 08, 2016 at 06:12 AM

    I am glad to hear that issue is resolved. I have inspected your webpage and I saw that you have embedded your form with script code. Your form is not cut off. I was able to see submit button. 

    If you have any other form that is cut off, please provide us URL of that webpage. If the form is cut off when you use iFrame code, you can try to increase height of your iFrame code. You can also try to set scrolling to yes, to see if that will resolve your issue. 

    Example: 

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/1234567890"

          frameborder="0"

          style="width:100%;

          height:539px;

          border:none;"

          scrolling="yes">

        </iframe>

     Feel free to contact us if you have any other questions.  

  • Profile Image

    Answered by odm111 on July 08, 2016 at 06:46 AM
    Hi Joanna
    Thanks for your reply. My form has disappeared again. Here is a screenshot
    of my website www.downrightbrilliant.co.nz/orderform taken just now.
    [image: Inline image 1]
    Warm regards
    *Shelley Pilkington*
    *Marketing Consultant/Copywriter*
    P 021 172 7110 | Facebook
    | Email | Website

    ...
  • Profile Image
    JotForm Support

    Answered by liyam on July 08, 2016 at 09:16 AM

    Hello Shelley,

    I have just checked your page and I see the form properly. Can you try again and see if the problem persists? 

    Thanks.

  • Profile Image

    Answered by odm111 on July 08, 2016 at 07:46 PM
    Thanks. I heard from another source that JotForms had some downtime.
    :-( Your uptime has been <99% the last couple of days which is totally
    unacceptable. What is being done to mitigate this in future? Thanks.
    Warm regards
    *Shelley Pilkington*
    *Marketing Consultant/Copywriter*
    P 021 172 7110 | Facebook
    | Email | Website

    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 08, 2016 at 09:39 PM

    We apologize for the inconvenient that you have experienced with your forms. 

    However, our back-end team is always working to improve JotForm, they are always working on reported bugs that we receive as well as new features, all this to provide a good service. 

    If you experience any issue again, please do not hesitate to let us know, we will be glad to help you. 

    Thanks.