What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do I keep receiving emails about API limit reached?

    Asked by bandoggs on July 07, 2016 at 05:44 PM

    Ive tried to remove parts of the form that was using API from what I know about it.

    Ive turned the forms off (disabled - what does that actually do?) and still i get emails saying ive reached limit. No one is even using the forms, why is this happening. Can someone advise me what to do?

    limit reached keep api limit Getting
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    JotForm Support

    Answered by Kevin_G on July 07, 2016 at 10:46 PM

    I have checked your API info in your account and I can see there is not any in use, I have also found that you have received the last email about reached your API limit yesterday (July 6th, 2016).

    When did you remove the APIs you were using?

    If you're still receiving these emails even when you're not even using the API then this should be reported to our back-end team. 

    Please let us know when you removed the APIs you were using, we will wait for your response.