What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditions on my form not working using Internet Explorer. Please help.

    Asked by hreetz on July 07, 2016 at 08:47 PM
    I just posted this same issue.  I didn't look here first to see that it been addressed, but it's not fixed for me.
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    JotForm Support

    Answered by Kiran on July 07, 2016 at 08:54 PM

    I have checked your JotForm using Internet Explorer 11 and was not able to see any issue on it. The conditions on the form are working fine at my end.

    Let us know if the form is embedded on any of your web pages.  If so, please provide us with the web page URL where the form is embedded so that we can take a look and provide you with necessary assistance.

    If you are referring to a different form using a different browser version, please let us know. We will be happy to assist.

  • Profile Image

    Answered by hreetz on July 11, 2016 at 08:18 AM

    It works for me too, sometimes.  It seems to have something to do with settings on a particular profile, but I can't figure out what they are in order to let people know what they need to do if they have the problem.

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    JotForm Support

    Answered by ashwin_d on July 11, 2016 at 11:09 AM

    Hello hreetz,

    You do not have to make any changes in the browser to be able to use JotForm. I also check your form in IE and I am unable to replicate the issue you are having. The conditions you have added in form seems to work as expected. 

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!