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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    I do not receive the form email

    Asked by abetzz on July 08, 2016 at 04:34 AM

    Salve,

    compilo il form per fare le prove ma non mi arriva nessuna email. Potete cortesemente controllarE?

     

    http://www.officinastudimedievali.it/iblv/index.php/it/registration-form.html

     

    Grazie mille

    Page URL:
    http://www.officinastudimedievali.it/iblv/index.php/it/registration-fo<br/>rm.html

    email not receive
  • Profile Image
    JotForm Support

    Answered by Welvin on July 08, 2016 at 08:03 AM

    Your email address has been placed in our bounce list. We have the following reason from our logs:

    edizioni@offi*********vali.it is IN the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.

    I've fixed this to our end. To prevent this from happening again, we suggest doing the following:

    1. Add noreply@jotform.com to your contact or safe sender list.

    2. Whitelist our list of IP addresses and sending domains (https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses). 

    For more troubleshooting steps, please check the following guides:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications