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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not receive the form email

    Asked by abetzz on July 08, 2016 at 04:34 AM


    compilo il form per fare le prove ma non mi arriva nessuna email. Potete cortesemente controllarE?




    Grazie mille

    Page URL:

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    JotForm Support

    Answered by Welvin on July 08, 2016 at 08:03 AM

    Your email address has been placed in our bounce list. We have the following reason from our logs:

    edizioni@offi*********vali.it is IN the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.

    I've fixed this to our end. To prevent this from happening again, we suggest doing the following:

    1. Add noreply@jotform.com to your contact or safe sender list.

    2. Whitelist our list of IP addresses and sending domains (https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses). 

    For more troubleshooting steps, please check the following guides: