What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms showing "ERR_CONNECTION_REFUSED" and can't load www.jotform.com domain

    Asked by technicall on July 08, 2016 at 06:32 AM

    None of my forms are loading.

    JotForm is jotform down My Forms
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    Answered by technicall on July 08, 2016 at 06:33 AM

    The error is :

     

    This site can’t be reached

    form.jotform.com refused to connect.

    Try:

    Reloading the page Checking the connection Checking the proxy and the firewall

     

    ERR_CONNECTION_REFUSED
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    Answered by technicall on July 08, 2016 at 06:35 AM

    It's not my internet connection either, when I try loading my form on my mobile, on another network, I get

     

    > Safari cannot open the page because it could not establish a secure connection tho the server.

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    Answered by technicall on July 08, 2016 at 06:42 AM

    When I try and log into my account and view my forms, this is what I see...

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    Answered by technicall on July 08, 2016 at 06:47 AM

    What is wrong ???

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    Answered by technicall on July 08, 2016 at 07:22 AM

    It appears this is happening to other users to.

     

    Why are support not posting an update in what the problem is and when it will be fixed?

     

    What are we supposed to tell our customers ?

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    Answered by technicall on July 08, 2016 at 09:22 AM

    What has happened to the 24/7 support ???

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    JotForm Support

    Answered by Charlie on July 08, 2016 at 10:01 AM

    Apologies for the inconvenience. We have informed our back-end team about this problem. We will update you on this thread as soon as the problem has been resolved.

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    Answered by technicall on July 08, 2016 at 10:04 AM

    The problem seems to only be occurring in Australia.

     

    If I log onto a VPN, I can see the forms when they are served from the USA.

    (I even had to use a VPN connection to post in this thread)

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    JotForm Support

    Answered by Charlie on July 08, 2016 at 10:08 AM

    Apologies for the inconvenience. Our back-end team have informed us that they have made changes a few hours ago and may have affected the loading of some forms, but this should now be fixed. The problem was related to CloudFlare and some DNS issue. Could you please check again in your end if the problem still persists?

    You could try flushing your DNS by following this guide just to make sure: https://www.whatsmydns.net/flush-dns.html 

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    Answered by technicall on July 08, 2016 at 10:14 AM

    Thanks the DNS flushing worked.

    That was a very frustrating experience tonight.


    It would be useful if you let us know when you are making such changes in the future so that we know what is happening.

    I now need to tell my customers to do DNS flushing because it may take a day or two to happen automatically.

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    JotForm Support

    Answered by Charlie on July 08, 2016 at 11:29 AM

    I'm sorry, I understand the frustration. Unfortunately, the issue was more related to CloudFlare, having problems on DNS specifically on Asia and Australia. Our back-end team just made a quick fix as the issue was unexpected.

    Again, apologies for the inconvenience. Rest assure that we are continuously monitoring this issue.