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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are hidden fields showing on a Email responder my customers get?

    Asked by BodygroupInt on July 08, 2016 at 09:58 AM

    Hi

     

    I have hidden fields in my form,  and when the customer completes the form and recieves their copy of the form they filled out, all of my hidden fields are displaying, for the customer to see.

    Can I stop this on the customers copy from happening??

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 08, 2016 at 12:17 PM

    You can hide the fields from displaying in the email by following this guide.


    The field should be set to Clear on submit option.

    Your form has the following selected in dropdown:

    Please check if this works on your form and get back to us.

     

  • Profile Image

    Answered by BodygroupInt on July 14, 2016 at 10:05 AM

    Hi if i select CLEAR WHEN HIDDEN, the it will not map to my CRM as i need the info in those fields in order to create the contact / company application,

     

    so i need the info in the hidden fields however on the auto responder to the applicant i do not want them to see the hidden fields.

     

    is this possible?

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 14, 2016 at 11:19 AM

    Thanks for your reply.

    Actually, whatever fields in your form are automatically added on the autoresponder notification by default. However, you can edit your autoresponder and delete the field questions along with their field variables that you don't want to include on the autoresponder message. 

    To do that, just click on Emails icon while on the form builder. Then edit the Autoresponder.

    On the autoresponder message, just delete the questions you want.

    Hope this helps!