Why are hidden fields showing on a Email responder my customers get?

  • BodygroupInt
    Asked on July 8, 2016 at 9:58 AM

    Hi

     

    I have hidden fields in my form,  and when the customer completes the form and recieves their copy of the form they filled out, all of my hidden fields are displaying, for the customer to see.

    Can I stop this on the customers copy from happening??

     

    Thanks

  • Nik_C
    Replied on July 8, 2016 at 12:17 PM

    You can hide the fields from displaying in the email by following this guide.

    Why are hidden fields showing on a Email responder my customers get? Image 1 Screenshot 30
    The field should be set to Clear on submit option.

    Your form has the following selected in dropdown:

    Why are hidden fields showing on a Email responder my customers get? Image 2 Screenshot 41

    Please check if this works on your form and get back to us.

     

  • BodygroupInt
    Replied on July 14, 2016 at 10:05 AM

    Hi if i select CLEAR WHEN HIDDEN, the it will not map to my CRM as i need the info in those fields in order to create the contact / company application,

     

    so i need the info in the hidden fields however on the auto responder to the applicant i do not want them to see the hidden fields.

     

    is this possible?

  • Elton Support Team Lead
    Replied on July 14, 2016 at 11:19 AM

    Thanks for your reply.

    Actually, whatever fields in your form are automatically added on the autoresponder notification by default. However, you can edit your autoresponder and delete the field questions along with their field variables that you don't want to include on the autoresponder message. 

    To do that, just click on Emails icon while on the form builder. Then edit the Autoresponder.

    Why are hidden fields showing on a Email responder my customers get? Image 1 Screenshot 30

    On the autoresponder message, just delete the questions you want.

    Why are hidden fields showing on a Email responder my customers get? Image 2 Screenshot 41

    Hope this helps!