What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not sent due to bounce lists - how do i get them back?

    Asked by specdirectedin on July 08, 2016 at 10:18 AM


    We have a list of 22 forms that were not e-mailed through to us due to the e-mail address being on the bounce list. I have checked and the e-mail address is no longer on the bounce list but we have not received any of the forms that were held back through. The only way I can seem to see is downloading an excel sheet with the information on but is there any way to have these forms e-mailed through to us ?

    Kind Regards 


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    JotForm Support

    Answered by BJoanna on July 08, 2016 at 12:17 PM

    Please be noted that failed emails will not be resend once the email address is removed form bounce list. When email address is removed from bounce list email Notification from new submissions will be sent to your email address. Only way to resend field submission is to edit your failed submissions on submission page of your form and re-submit them. Inside of this guide you can find how to edit your submissions: https://www.jotform.com/help/325-How-to-edit-submissions-made-on-your-forms 

    Once you click on Edit option, scroll to the bottom of your form and submit it. You can check email history log on your account to see which submissions failed.

    How to View All Your Form Email History

    Hope this will help. Let us know if you need further assistance.