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  • Profile Image

    I am not recieving forms

    Asked by Mikkjal on July 08, 2016 at 10:24 AM

    Hi 

     

    I am for some unknow reason not recieving forms to my email address ?

     

    Kind regards

    Mikkjal Olsen

    +298 750 500

    email 500
  • Profile Image

    Answered by Irshad on July 08, 2016 at 10:35 AM

    Please try to set the sender address to noreply@jotform.com or noreply@formresponse.com.

    And please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Thanks