What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please enable my form

    Asked by iantcanada on July 08, 2016 at 03:25 PM

    I have removed all requests for credit card info. My mistake sorry. Please reinstate ASAP  https://form.jotform.com/53345490042248


    Ian Thompson

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    JotForm Support

    Answered by BJoanna on July 08, 2016 at 05:11 PM

    Now I understand why your account was suspended. You did not provide us enough details on your other thread: https://www.jotform.com/answers/878585-Form-not-found 

    I have activated your account. Please to not add credit card fields to your forms or your account will be suspended again and we will not be able to activate it again. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    Feel free to contact us if you have any other questions.