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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    MY CUSTOMER CAN'T SUCCESSFULLY PAY USING HIS AMERICAN EXPRESS CARD. WHY?

    Asked by mariedmd on July 08, 2016 at 03:31 PM

    My customer attempted to pay using his American Express card and the JOT FORM system replied:  THIS CARD CANT BE USED FOR THIS PAYMENT.  I use PayPal as the shopping cart/processor and I know they accept AMEX.

    Please help! Thank you.

    card can't can and system thank
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    JotForm Support

    Answered by BDAVID on July 08, 2016 at 05:34 PM

    PayPal accepts all major credit cards from Visa, MasterCard, American Express and Discover.

    If  the customer is getting "THIS CARD CANT BE USED FOR THIS PAYMENT". He should enter a different credit or debit card number."

    The error message may show for one of the following reasons:

    -The card is associated with a specific PayPal account, and you're not logging in with that particular account.

    -The card was associated with a PayPal account that has since been closed.

    -You've linked the card to a PayPal account, but have not yet confirmed it.

    -You've exceeded your card limit with the PayPal system.

    -Your email address is raising a red flag in PayPal's system.

    -The browser is not accepting cookies. You should clear any existing cookies and try again.

     

    If the problem persist, I would suggest you contacting Paypal support.