- mariedmdAsked on July 08, 2016 at 03:31 PM
My customer attempted to pay using his American Express card and the JOT FORM system replied: THIS CARD CANT BE USED FOR THIS PAYMENT. I use PayPal as the shopping cart/processor and I know they accept AMEX.
Please help! Thank you.
- JotForm SupportBDAVIDAnswered on July 08, 2016 at 05:34 PM
PayPal accepts all major credit cards from Visa, MasterCard, American Express and Discover.
If the customer is getting "THIS CARD CANT BE USED FOR THIS PAYMENT". He should enter a different credit or debit card number."
The error message may show for one of the following reasons:
-The card is associated with a specific PayPal account, and you're not logging in with that particular account.
-The card was associated with a PayPal account that has since been closed.
-You've linked the card to a PayPal account, but have not yet confirmed it.
-You've exceeded your card limit with the PayPal system.
-Your email address is raising a red flag in PayPal's system.
-The browser is not accepting cookies. You should clear any existing cookies and try again.
If the problem persist, I would suggest you contacting Paypal support.