What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I create a form under my account for a customer and have their form submit data to their email address?

    Asked by Craig on March 28, 2012 at 12:42 AM

    I build many informational websites.  Some of my customers request contact forms or forms that may ask for information.

     

    If I create a form using my JotForm account to place on a customers website that I am building, how do I make that form NOT associate with my account?

     

    And when my customer has clients go to their website and submit that form, how do I edit that form so that the form data submitted will go to their email address, not mine?

     

    Thanks for any help.

  • Profile Image
    JotForm Support

    Answered by abajan on March 28, 2012 at 01:02 AM

    There are two things to consider here:

    1. Notification of submissions should go to your customer's email address

    2. Records of submissions should only be available to your customer: You don't want to be able to view the said records

    Number 1 can easily be taken care of by changing the email address in the Recipient E-mail box of the form's notification, as described in this guide. However, the only way I can think of to accomplish the second goal would be to have your customers create their own JotForm forms because you would always have access to the submission records of any forms you create.

    My colleagues may have other solutions but I'm afraid that's the best I can presently come up with.

  • Profile Image
    JotForm Support

    Answered by abajan on April 28, 2012 at 05:26 AM

    Upon reviewing this reply, it occurred to me that it would be better if after your customers created their accounts, you asked them to clone the form which you would have created for them. That would save them the hassle of having to create the form themselves, although creating a form with our form builder is a "piece o' cake"! :)

    (Change the recipient address to that of the customer before asking them to clone the form.)