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    My clients stopped receiving email responses

    Asked by Angie on March 28, 2012 at 02:06 AM

    My clients are no longer receive email responses after submission is complete.  I then changed the email to come from 'noreply@jotform.com' instead my email.  That did not solve the problem.  Please help.


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    JotForm Support

    Answered by idarktech on March 28, 2012 at 04:11 AM

    Hi Angie,

    It should be fine now. Kindly test and confirm. 

    The problem is, you are using {email4} on your autoresponder condition which is supposed to be {email} only. I then tested it here and it's working fine now. See screen below:

    Let us know if you have further questions. Thanks.