What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I edit the color scheme of my form?

    Asked by Joan Brehm on July 09, 2016 at 05:25 AM

    When I tried to edit the color scheme of my form "SDONA Event Registration" it totally messed with the alignment.  Now all the fields were all squished onto the far left side of the form and I could not find any way to reset that to be the full width of the page.  

    It seems there are several bugs and problems with your site right now.  I really need to edit that form ASAP so would appreciate some help on how to get back in, and then how to fix the alignment problem.

  • Profile Image
    JotForm Support

    Answered by Jan on July 09, 2016 at 03:51 PM

    Sorry but I can't find your account. I checked our database using the email you provided but it is only associated with a guest account (red****sar@gmail.com).

    Can you please log in to your account when posting your reply. You can also share the form URL or the URL where the form is embedded.

    We'll wait for your reply. Thank you.

  • Profile Image

    Answered by Joan Brehm on July 09, 2016 at 05:46 PM
    That is the problem, I CAN'T LOG IN because I don't remember the password,
    and I am not getting any password re-set email instructions!!
    I can't log in to post a reply, because I don't remember the password!
    The user name is sdona, and the email address is events@sdona.org.
    Also, I never got any response to my second question: How do I fix the
    alignment on the current SDONA Event Registration form that I created.
    When I changed the font color it made all the form boxes all shift to the
    far left side of the form. It is all out of alignment.
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 09, 2016 at 07:16 PM

    The reset instructions have been sent to your email address. Have you checked your spam folder? If it's not there, whitelist our domain names as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Then try to reset again. Let us know if you need more help.