Why I'm unable to change credit card information on my account?

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    SantaRosaMysticFair
    Asked on July 09, 2016 at 06:18 AM

    we changed the last card to a new card and everything said it was fine. Why now is my account suspended? Whats going on?

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    Nik_C
    Answered on July 09, 2016 at 12:45 PM

    I see that your account is on the Free subscription now. Could you please try to change your credit card again, but reset your Browser's cache before, or try from a different browser?

    Please let us know if the issue persists still.

    Thank you!

     

  • Profile Image
    SantaRosaMysticFair
    Answered on July 09, 2016 at 02:46 PM

    What is going on with your company? This is the Second time I've given you a new card and received a "Thank you, all good " message.
    Take the card i put in AGAIN yesterday and reopen my account immediately at the price it was. You have all of my correct information,  twice.
    I did everything you sloppy billing system wanted to do (twice) to charge my account and now you will honor that.
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    SantaRosaMysticFair
    Answered on July 09, 2016 at 04:25 PM

    I resigned up with a new browser but now it's saying i dont have my old price back.

    I HAD GIVEN YOU MY CARD TWICE BEFORE YOU CANCELLED MY PLAN AND I DEMAND YOU REINSTATE MY PREVIOUS PLAN OF $9.95 Premium Monthly. and refund me the difference

     I showed you the screen saying the card i entered (FOR THE SECOND TIME) days ago was "switched to the new play successfully" in plenty of time to keep the previous plan and price in place.

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    BDAVID
    Answered on July 09, 2016 at 06:52 PM

    We apologize for the inconvenience, we have canceled the upgrade and fully refunded the payment.

    Please go to this link to upgrade to the same plan(Premium monthly) you have had: http://sites.fastspring.com/interlogy/product/jotformpremiummonthly?referrer=SantaRosaMysticFair 

    Let us know if you need anything else, we will be glad to assist you.