What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Shipping Questions

    Asked by kyradismuke on July 09, 2016 at 05:29 PM

    I'm really disappointed in the customer service help.  I pay a monthly fee and can't utilize a form because I get the run around and keep getting links to the same darn help link.  Apparently you are not reading my question.  I don't need shipping for each item.  I don't need weight or flat rate for each item.  My customers PICK UP.  On rare occasions I have to ship and are you telling me when I have to ship I have to go in and edit my form for that particular customer then go back and edit for pick up customers.  Jeeze.  Thanks for nothing.

    thanks monthly fee same then
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 09, 2016 at 07:09 PM

    Apologies for the inconvenient.

    However, I can see you've recently opened 3 threads about shipping questions, I can also see you've received some help, but you never replied on these links: 

    https://www.jotform.com/answers/878659

    https://www.jotform.com/answers/878650

    https://www.jotform.com/answers/878546

    You say that you do not want to calculate shipping always, could you please provide us an example about when you want to add a shipping value? 

    For example, it may be based on an answer, in the result of some calculation, in the number of items purchased, in the total amount to pay. 

    If this is the case then you will need to use conditions and change your payment integration to include this shipping cost. 

    Here is a link that will help you to perform calculation in your form: How-to-Perform-Calculation-in-the-Form

    But, please provide us more details about how do you want the shipping cost to be calculated, we will be glad to assist you to achieve that. 

    Thanks.