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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF attachment of actual form the way it looks when filling out

    Asked by poolcity on July 10, 2016 at 01:14 AM

    Is there a way to get the pdf attachment that is emailed to me, actually look like the form filled out?

    Currently the pdf attachment is more of a black/white spreadsheet look.


  • Profile Image

    Answered by Irshad on July 10, 2016 at 03:38 AM

    If you want to modify the layout of the PDF submissions, you can do that using the "Customize PDF" feature under the "PDF" button in your submissions page:

    Please note that this will create a FIXED PDF layout, meaning it does not adjust based on your submissions' content. It is similar to a paper print layout. Please also note that this will apply to all of your PDF submissions on that form, including the one attached on your email alert.

    Once the customized PDF is created, you should be able to see it under the "Reports" drop down list where you can edit or delete it:


    If you still have any query, or need further assistance, please feel free to contact us.


  • Profile Image

    Answered by poolcity on July 10, 2016 at 02:49 PM

    I went through these steps.

    There is no step telling me how to make the pdf attachment look like the actual form when filling it out.

    Please reply with more instructions.

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    JotForm Support

    Answered by jonathan on July 10, 2016 at 06:03 PM

    You can review the screencast video below on how to use the PDF Designger.

    Please underatand that the PDF Designer is still a work in progress. So the customization tools available are still very limited.

    When you customized the PDF report, it will be used to all the PDF submission report for that form (in email, in report, and in submission viewer)

    Here is the default email attachment of PDF report in my email when I test it on my form.

    and here is the customize PDF report version. 


    Hope this help. Let us know if you need further assistance.

  • Profile Image

    Answered by poolcity on July 11, 2016 at 01:56 AM

    The video is very helpful.

    But, unfortunately I am not getting my question answered.

    I don't want to customize the pdf.

    I want to:

    - customer goes to online form and fills out, clicks submit

    - when I receive the email of submission, with a pdf as attachment

    - I would like the pdf filled out by customer, to look the way the original form looks

    Can I do this?


  • Profile Image

    Answered by Irshad on July 11, 2016 at 06:45 AM

    As described by my colleague Jonathan, in previous post, once you will customize the PDF, then you will receive that customized PDF as attachment, when you will receive email submission notification.

    Unfortunately we do not have option, where by default pdf can look exactly same as per the Form Design.

    After the customization of PDF, you may get the look of PDF similar to Form Design, and that customized PDF you will receive on email notification, after the Form submission.

    If you still have any query or need further assistance, please feel free to revert back.