What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Information not showing up

    Asked by babynest on July 10, 2016 at 01:47 PM

    On my Placenta order form we are having some troubles.  When we view it online it won't show that they ordered extra products.  However, when we print it, the extra product part will show up.  This obviously is a glitch and is causing our business some hassle since we are not seeing the entire order.

    Can you let me know what I can do?

    information showing up order form print product Glitch
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    JotForm Support

    Answered by Jan on July 10, 2016 at 05:29 PM

    I checked your forms and I didn't see any problems with the notifications and with the submissions. May I know what extra products are you referring to? Is it not appearing in the email notifications or in the submissions page? Please provide a screenshot if you can so that we can fully understand the issue.

    We'll wait for your response. Thank you.