What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Form: Payments are not reflected in PayPal

    Asked by Weslie19 on July 10, 2016 at 03:17 PM

    We have been processing registrations and collecting payments through the PayPal API through Jotform. People have been receiving confirmation emails but I don't see these payments reflected in PayPal. Can someone check on this for me?

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    JotForm Support

    Answered by Mike on July 10, 2016 at 06:13 PM

    When the PayPal form is submitted and transaction is completed by the form user, it should be immediately reflected in your PayPal history.

    Please note that unpaid submissions are placed into 'Incomplete Payments' category on submissions page. The transaction is Not processed when you complete such submission, more information is available in the next guide.

    Paypal Incomplete Payments FAQ

    If this is not related to the 'Incomplete Payments' submissions, please let us know so we will be able to troubleshoot this further.