What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Confirmation emails have stopped being sent from one of our forms.

    Asked by struscott on July 10, 2016 at 08:00 PM

    Hi There, with the form below our emails have stoped being sent is there any way to confirm they are being sent? Then that will indicate an issue at our end

    https://form.jotform.co/51326550491856

    Cheers

    Stuart

     

    Page URL:
    https://form.jotform.co/51326550491856

    Emails sent JotForm confirm then
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 11, 2016 at 12:06 AM

    The email address on your account struscott@*************.com.au was added to the bounce list, which may be why you are not receiving any email notifications. I have now removed the email address from the bounce list so you should receive the next notifications successfully.

    For more information on the bounce list and how to remove an address from it, please follow this guide: How to Remove Your Email Address from Bounce List

    You can also check the emails that failed to send using your account's email history. Here's how: How to View All Your Form Email History.