JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Confirmation emails have stopped being sent from one of our forms.Asked by struscott on July 10, 2016 at 08:00 PM
Hi There, with the form below our emails have stoped being sent is there any way to confirm they are being sent? Then that will indicate an issue at our end
The email address on your account struscott@*************.com.au was added to the bounce list, which may be why you are not receiving any email notifications. I have now removed the email address from the bounce list so you should receive the next notifications successfully.
For more information on the bounce list and how to remove an address from it, please follow this guide: How to Remove Your Email Address from Bounce List
You can also check the emails that failed to send using your account's email history. Here's how: How to View All Your Form Email History.