What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Edit submission: Submission stuck at Please wait when the form has Smooth signature with Stripe payment field

    Asked by LainieMac on July 10, 2016 at 09:36 PM

    I am trying to add my signature to a contract submitted but a client.  I have the edit link inserted, and it allows me to edit the form, but how do I save the changes?  When I hit submit, it just says "please wait" but nothing ever happens.  I have tried both on my computer and on my phone.

    submitted form how a how can i
  • Profile Image
    JotForm Support

    Answered by Kiran on July 11, 2016 at 03:00 AM

    I believe that you are referring to the form titled "2016 Wedding Contract". I am able to replicate the issue with the cloned version of your JotForm. It looks like that the issue seems to be a conflict with the smooth signature widget and Stripe payment field. When the payment field is removed, I was able to update the signature while editing the submission. Please allow me some time to check this and get back to you with relevant information.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Kiran on July 11, 2016 at 11:35 AM

    Thanks for being patient. I have tested the issue further and found that it happens only when the submission is edited from the Submissions view. However, the edit submission works fine when the Edit submission link is used. You may get the Edit submission to your notification by adding the field Edit Link.

    Or you may generate the Edit link by using 

    https://www.jotform.com/edit/{submissionID}

    I'm also forwarding the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here. Meanwhile, you may use the direct Edit submission link to edit the submission.

    Please let us know if you need any further assistance. We will be happy to assist.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 12, 2016 at 01:08 PM

    Are you still experiencing this problem? I tried to recreate it but to no avail.

  • Profile Image

    Answered by LainieMac on July 12, 2016 at 01:45 PM
    Thanks so much! I'm actually out of town but will check on this tomorrow
    evening
    ...
  • Profile Image

    Answered by LainieMac on July 15, 2016 at 07:45 AM
    I'm still not able to edit this form to add signatures. Here is the link I
    tried following based on your recommendations above.
    https://www.jotform.com/edit/61606377672159
    ...
  • Profile Image

    Answered by LainieMac on July 15, 2016 at 07:45 AM
    It looks like the edit link option can only be added to the email that goes
    to the client and not the email that comes back to me. This is not very
    helpful, as I would like the bride and groom to sign the contract first and
    then complete it with my signature. Is there a way around this?
    ...
  • Profile Image

    Answered by LainieMac on July 15, 2016 at 07:45 AM
    Problem solvedI I was finally able to get my changes to save.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on July 15, 2016 at 09:01 AM

    Thanks for the confirmation that the issue is now resolved for you. You may add the edit link to the notifier and auto-responder as well from the email setup wizard as provided in the screenshot from my earlier post.

    Please get back to us if you need any further assistance. We will be happy to help.