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  • Profile Image

    All my coupons codes got deleted in the form

    Asked by Grahammilton1985 on July 11, 2016 at 04:24 AM


    One was redemeed last night at 7pm

    This morning all 20 or so of them had been deleted.

    All apart from one which is the only one which was showing as being redeemed despite the fact that lots were being redeemed and not being recorded.

    Kind regards,


  • Profile Image
    JotForm Support

    Answered by Welvin on July 11, 2016 at 08:43 AM

    The coupons are there upon checking your form. Did you re-add them? You have two coupons that are used once in the form. You have a few submissions with coupon codes but still, appears as not being used in the coupon settings. If you have re-added them then that is the reason. 

    But I would like to know if only the coupon codes has been changed in the form. If no changes in the field. Because if you've lost some changes, you can possibly revert it in the form revision history

  • Profile Image

    Answered by Grahammilton1985 on July 18, 2016 at 08:10 AM

    Hi There,



    This just happened again! All my coupons have been deleted. Nearly all my bookings come through coupons...

    Yes i did re-added then all last time.

    I can't work out how to see if the coupons are there in each revision?

    I am going to have to re add them all now but I really need to get to the bottom of this ASAP


    Kind regards,



  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 18, 2016 at 10:25 AM

    You have already opened another thread to report the same, it is a private thread and can be found here: https://www.jotform.com/answers/884838 

    I already checked your form and I can see the coupon codes are there. 

    Could you please check on your end and confirm us?