What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not receiving emails from the form

    Asked by onedirect on July 11, 2016 at 05:55 AM

    Good morning,

     

    when a form is being filled in, for some reason we have stopped receiving email notifications when this has been working fine previously. please advise.

     

    Regards,

    Page URL:
    https://form.jotformeu.com/61643092319354

    receiving emails email notifications
  • Profile Image
    JotForm Support

    Answered by Welvin on July 11, 2016 at 09:35 AM

    Two of the recipient emails in the form has been added to our bounce list.

    ---

    *****@onedirectgroup.co.uk is IN  the bounce list 

    Reason(s) : smtp; 550 5.7.1 Blocked by email filter

    ---

    *****@onedirectgroup.co.uk is IN the bounce list 

    Reason(s) : smtp; 550 5.7.1 Blocked by email filter

     

    I've fixed this to our end. To prevent this from happening again in the future, please make sure to do the following to your end:

    1. Add noreply@jotform.com to your safe sender or contact list.

    2. Whitelist our list of IP Addresses and sending domains (https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses).

    These two are important to make sure that you'll receive the form emails in the form. We are blocked as you could see the reason so make sure we are whitelisted in your filter settings.