What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The payment options included in the jotform does not match the one that we have . Let me know what can be done in this case in order to collect data.

    Asked by technomart365uk on July 11, 2016 at 07:28 AM

    We collect card details firstly and after that we charge the customer on our end after completion of the work.

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    JotForm Support

    Answered by Charlie on July 11, 2016 at 10:19 AM

    To collect payments from your users, you need to use our payment integrations that we support. You can check them here: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm 

    Now to setup an order form, please follow the following guides:




    To not automatically charge your users, you can enable "Authorization Only" which will allow you to manually charge users are a later date. Here's a guide about it: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 


    If the payment processor you are using is not in our payment integrations, then I'm sorry but there's no other way to integrate it to the form. We could send a feature request to our developers to integrate that payment processor that you have, but please note that we cannot guarantee that it will be implemented anytime soon, it depends on the current workload of our developers and the feasibility of the actual integration. 


    Please also note that we do not allow users to collect sensitive information like credit card details and bank information using plain form fields (like text boxes), this is a violation of our terms of use. It is a MUST to use our payment integrations. 

    I hope that helps.