What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting notification emails

    Asked by sezginmey on July 11, 2016 at 08:24 AM

    Merhaba, sezginayata@meykozmetik.com ve hamza@meykozmetik.com adreslerimizi kullanamıyoruz. Mail hiçbir şekilde gelmiyor. info@meykozmetik.com adresini girdiğim zaman oluyor.

    mailto emails notifications notification emails not getting
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    JotForm Support

    Answered by Jan on July 11, 2016 at 11:56 AM

    The email (sez*****ata@mey*****tik.com) is in the bounce list while the other 2 is not. 

    I have removed it from the list. You should be able to receive new notifications. I can see that your notification is configured properly. Please try whitelisting our mail servers and IP addresses.

    Helpful guides:
    How-to-remove-your-email-address-from-bounce-list
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope that helps. Thank you.