What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform website failing to load properly

    Asked by fulminologyllc on July 11, 2016 at 09:24 AM

    Each account page at Jotform.com has either failed to connect or taken several minutes to connect today, 07-11-16 and when pages do load, they do not display correctly and are unusable.

    Troubleshooting:

    1. Reloaded the page several times

    2. Closed out of the browser and reloaded

    3. Tried a different browser (both the latest versions of Chrome and IE)

    4. Checked Jotform's reported status at http://jotformstatus.com/ and viewed details at http://stats.pingdom.com/p9yo4pogtt5d/416987 

    5. Ensured that no browser add-ons were causing issues with the page

    6. Checked Jotform's Twitter and Facebook feeds for any reports of issues

    7. Did a rain dance

    Are any other users experiencing this issue? Is there a simple resolution I've missed?

    Thanks!

     

    JotForm website
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    JotForm Support

    Answered by Welvin on July 11, 2016 at 11:37 AM

    I have reviewed the forum and couldn't find any similar issue. Please check your browser console for related errors and please get back to us with a screenshot of the errors. You have to access this thread to upload the screenshot.

    This website should help you check the browser console: http://www.wickedlysmart.com/hfjsconsole/.

    There are cases that Jotform fails to load because of the network filters so please check that as well. Your firewall and/or networking settings. 

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    Answered by fulminologyllc on July 11, 2016 at 11:47 AM

    Thanks for your response. I am unable to connect and reply from the desktop with the issue so I've logged in from another PC.  Opening the console I see the following string of errors.  What steps should I take to resolve these "Failed to load resource: net::ERR: NAME_NOT_RESOLVED  errors?

     

     

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    JotForm Support

    Answered by Welvin on July 11, 2016 at 01:23 PM

    It seems that your network is not allowing you to connect to Jotform or something is blocking Jotform. Anyways, please try the following solutions:

    1. Flush your DNS (http://www.wikihow.com/Flush-DNS).

    2. Reset your network or restart your router/modem.

    3. Restart your computer

     

     

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    Answered by fulminologyllc on July 11, 2016 at 02:01 PM

    Flush DNS took care of it instantly.  Didn't even need to restart the modem or PC.

    Thanks very much for the speedy solution!

     

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    JotForm Support

    Answered by BDAVID on July 11, 2016 at 02:47 PM

    On behalf of my colleague, you are welcome! Ope a new thread if you need anything else. :-)