Jotform website failing to load properly

  • Profile Image
    fulminologyllc
    Asked on July 11, 2016 at 09:24 AM

    Each account page at Jotform.com has either failed to connect or taken several minutes to connect today, 07-11-16 and when pages do load, they do not display correctly and are unusable.

    Troubleshooting:

    1. Reloaded the page several times

    2. Closed out of the browser and reloaded

    3. Tried a different browser (both the latest versions of Chrome and IE)

    4. Checked Jotform's reported status at http://jotformstatus.com/ and viewed details at http://stats.pingdom.com/p9yo4pogtt5d/416987 

    5. Ensured that no browser add-ons were causing issues with the page

    6. Checked Jotform's Twitter and Facebook feeds for any reports of issues

    7. Did a rain dance

    Are any other users experiencing this issue? Is there a simple resolution I've missed?

    Thanks!

     

  • Profile Image
    Welvin
    Answered on July 11, 2016 at 11:37 AM

    I have reviewed the forum and couldn't find any similar issue. Please check your browser console for related errors and please get back to us with a screenshot of the errors. You have to access this thread to upload the screenshot.

    This website should help you check the browser console: http://www.wickedlysmart.com/hfjsconsole/.

    There are cases that Jotform fails to load because of the network filters so please check that as well. Your firewall and/or networking settings. 

  • Profile Image
    fulminologyllc
    Answered on July 11, 2016 at 11:47 AM

    Thanks for your response. I am unable to connect and reply from the desktop with the issue so I've logged in from another PC.  Opening the console I see the following string of errors.  What steps should I take to resolve these "Failed to load resource: net::ERR: NAME_NOT_RESOLVED  errors?

     

     

  • Profile Image
    Welvin
    Answered on July 11, 2016 at 01:23 PM

    It seems that your network is not allowing you to connect to Jotform or something is blocking Jotform. Anyways, please try the following solutions:

    1. Flush your DNS (http://www.wikihow.com/Flush-DNS).

    2. Reset your network or restart your router/modem.

    3. Restart your computer

     

     

  • Profile Image
    fulminologyllc
    Answered on July 11, 2016 at 02:01 PM

    Flush DNS took care of it instantly.  Didn't even need to restart the modem or PC.

    Thanks very much for the speedy solution!

     

  • Profile Image
    BDAVID
    Answered on July 11, 2016 at 02:47 PM

    On behalf of my colleague, you are welcome! Ope a new thread if you need anything else. :-)