What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Settings: Unable to set JotForm Footer for unlimited form views

    Asked by sbykowicz_npma on July 11, 2016 at 10:06 AM

    I'm currently on the bronze plan but I've been reading in the forums that if you include the "Powered by JotForm" in your footer, the limit on your form views is removed. I wanted to know if this is true as I've had that branding in place since we purchased the plan but we're still getting our form views counted. Thanks!

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    JotForm Support

    Answered by BDAVID on July 11, 2016 at 12:18 PM

    The JotForm branding is different from the JotForm footer:

    (Branding)

    (Footer)

    So, yo can disable the branding from your form if you want to by going to https://www.jotform.com/myaccount/settings.

    The option to enable the footer, in order to permanently lift the Form Views limit, should be found in the setting page as well. Here is how to enable it: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about 

    Let us know if you need more help.

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    Answered by sbykowicz_npma on July 11, 2016 at 12:22 PM

    I'm not seeing those options in my settings panel. Here's a screenshot:

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    JotForm Support

    Answered by Boris on July 11, 2016 at 01:46 PM

    Sorry about this, there should be an option to enable the JotForm Footer in your account settings.

    We have forwarded this support  thread to our developers as a bug report, so they can take a closer look why the option may not be appearing in your account, and what we can do to help.

    We will update you through this support thread when there are any news regarding this. Thank you.

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    Answered by sbykowicz_npma on July 11, 2016 at 02:49 PM

    Thank you for your assistance!

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    Answered by sbykowicz_npma on July 14, 2016 at 11:43 AM

    I'm just following up to see if there's anyway you can implement that branding on your end. Our account is running low on form views and we still have a few weeks until the month is over. Thanks!

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    JotForm Support

    Answered by BDAVID on July 14, 2016 at 12:08 PM

    Unfortunately, we haven't heard from our second level yet. I have permanently doubled your form views limit. 

    You will be updated via this thread when the JotForm Footer shows on your settings, so you can enable it to lift this limit if you want to.