What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I found another thread where you seemed to provide more details, you have receive a reply there as well, please check it and reply there, if you reply there that will help us to assist you better.
Here is the link to your another thread: https://www.jotform.com/answers/879687