What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How I can create a white label version for JotForm Link?

    Asked by Vinchenz on July 11, 2016 at 10:48 AM

    Where can I find more information on how to mask the jotform.com link

    and use my own domain.com address for this form?

     

    https://form.jotform.com/61705555130146

     

     

    Page URL:
    https://form.jotform.com/61705555130146

    white label custom domain
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 11, 2016 at 12:32 PM

    This guide will help you with that: How-to-use-Custom-Domains-with-Jotform

    You will be able to set your custom domain to access your form.

    Please give it a try and let us know if you have questions, we will be glad to help you. 

  • Profile Image

    Answered by Vinchenz on July 18, 2016 at 12:45 PM
    Is there a video on how to do this?
    If I create a sub domain name for one of my forms for my domain name
    Forms.my-domain.com
    How do I install my jotform form << https://form.jotform.com/61705555130146 >>
    to appear when visitors go to
    Forms.my-domain.com location?
    Thank you.
    ...
  • Profile Image

    Answered by victor on July 18, 2016 at 02:02 PM

    Unfortunately, we do not have any video for this. Depending on the server you have/using, it can vary a lot. If you can provide us with information of the type of web hosting server you have, we may better assist you. As it indicates in our guide, you have to add a DNS record in your server that points to your form.

  • Profile Image

    Answered by Vinchenz on July 18, 2016 at 07:45 PM
    Ok I'm with hostgator.
    I have cpanel
    and I set up a Sub domain name of Dental365 for a client where I would like
    to host this form - https://form.jotform.com/61705555130146
    so my link would look like this
    Dental365.FiveStarBusinessReviews.com
    I could just add a redirect on my cpanel for this sub domain name
    but the Jot form address would still show up once the client clicked on my new link
    Dental365.FiveStarBusinessReviews.com

    So I'm told to go to the Simple DNS Zone Editor
    < https://www.google.com/search?q=add+a+dns+record+add+a+cname+record+on+hostgator&oq=add+a+DNS+record%3A+Add+a+CNAME+record+on+hostg&gs_l=serp.1.0.33i21.6112.8077.0.10520.9.9.0.0.0.0.131.705.8j1.9.0....0...1c.1.64.serp..0.4.349.YgMoJGlDn8k >
    and pick the domain name
    which in this case is FiveStarBusinessReviews.com
    and ADD a Record Name and Address.
    If I choose Dental365 as the name,
    it then is looking for an IP address to add a record for it.
    So I skipped down to the section to ADD CNAME Record
    I then add DENTAL365.FiveStarBusinessReviews.com
    For name and record, and add CNAME
    http://dental365.fivestarbusinessreviews.com/
    So It looks like I am missing a step
    where I can actually point the form https://form.jotform.com/61705555130146
    to this location http://dental365.fivestarbusinessreviews.com/
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 18, 2016 at 10:04 PM

    I have checked the guide on the link you provided and I can see there is not asking for an IP address, as you already noticed there is not any IP address given on the guide about how to set up a custom domain.

    On the guide you can see that there is a page where you can add your sub domain and the CNAME ( from JotForm).

    Are you getting a different page when trying this on your end? 

    Please provide us a screenshot about it so we can know what you're seeing. 

    This guide will help you to upload an image with your next reply: 

    How-to-add-screenshots-images-to-questions-in-support-forum

  • Profile Image

    Answered by Vinchenz on July 18, 2016 at 10:45 PM
    Yes here is the screen shot for adding a CNAME
    I set up the name of Dental365.FiveStarBusinessReviews.com
    and entered the same name for the CNAME
    should I be using Unbouncespages.com for the CNAME and not my sub domain name?
    I am trying to mask / hide my form name URL of https://form.jotform.com/61705555130146
    to be Dental365.FiveStarBusinessReviews.com
    How can I do this?
    Thanks again..
    Vincent
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on July 19, 2016 at 12:48 AM

    The added new CNAME record should have value   custom.jotform2.com

    as described on the user guide How-to-use-Custom-Domains-with-Jotform

    Think of it as an alias of your actual domain name.. so when your domain is used, it should redirect to your domain.

    Let us know if you are still not able to make it work.

    Thanks.

     

  • Profile Image

    Answered by Vinchenz on July 19, 2016 at 04:45 PM
    Ok it's working now, I'm not sure if the delay was on my hostgator side or not, but the link is working as described.
    http://dental365.fivestarbusinessreviews.com/form/61705555130146
    Thanks for your help
    Vincent
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on July 19, 2016 at 07:22 PM

    We are glad to hear that the issue is solved.

    Thank you for using our service.