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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    New PayPal Integration: Price box is not recognizing numbers entered using numeric keypad.

    Asked by marielaval on July 11, 2016 at 10:59 AM

    Hi,

     

    I'm having trouble integrating Paypal payments:

     

    I cannot select the price. When I want to write something in the "price" field, it simple doesn't work, I can't write anything.

     

    I'm in France and I'm using a french azerty keyboard.

     

    But if I'm not mistaken, yesterday I created a form and the Paypal integration did work without a problem, so my guess is there's some bug on the plateform maybe.

     

    Thanks in advance for your jelp !

     

    Marie

    problem french select thanks
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 11, 2016 at 12:55 PM

    I was able to replicate the same, but it seems like the price box does not recognize the numeric keypad, it is only recognizing the numbers place right above letters in the main typewriter keys. 

    I have tested this with the product name field and it recognizes both, numbers in the typewriter keys and numbers entered using the numeric keyboard. 

    I will escalate this issue to our second level so our developer will check and resolve this current issue.

    In the meantime I would suggest you use the numbers in the typewriter keys section only.

    We will let you know when this is resolved. 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 13, 2016 at 03:19 AM

    Hi,

    This is now fixed. Can you please confirm on your end?

    Best,

  • Profile Image

    Answered by marielaval on July 29, 2016 at 06:45 AM
    Hi,
    I’ve been using another technique: connecting to my Jotform dashboard from an i-pad. From there I was able to put the numbers in the price box. The presentation was different however than the one I had on my Mac.
    Then I connected again to jot form on my mac, and the problem was gone: the design had changed and it now looked like what I had on my i-pad.
    So it’s been working like this ever since.
    Thanks for your reply and for fixing the issue.
    Have a nice day,
    Marie
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on July 29, 2016 at 07:10 AM

    Thanks for the information, Marie. And we're glad to know that the problem is now resolved.

    Should you have other questions or concerns, please let us know.

    Thanks.