What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Features of JotForm very slow to load.

    Asked by rughdesign on July 11, 2016 at 12:15 PM

    Hi.

    As my form has gotten bigger JotForm has become progressively slower. When adding conditions it takes over 2 minutes to process. While I am waiting I can not click anything and multiple times a crash window pops up.

    Is there anyway to remedy this?

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    Answered by Irshad on July 11, 2016 at 01:24 PM

    I have just cleared your Form's CACHE. I would also suggest you to clear your Browser's CACHE

    So please check it again, and if you still face any issue, please let us know.

    Thanks

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    Answered by rughdesign on July 11, 2016 at 01:36 PM

    Thank you. I cleared my own cache.

    It is still very slow and crashing..

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    Answered by Irshad on July 11, 2016 at 02:12 PM

    I apologies for the inconvenience.  Some times having a lot of Conditional statements and Calculations on the form effects on performance and Form loading time. The calculation scripts and conditions script  takes more processing as compare to just loading fields/elements of the form.

    So if possible, please try to lighten your Form conditions. I am still checking the issue and will send you further updates very soon.

    Thanks

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    Answered by ISOdeveloper on August 11, 2016 at 02:54 AM

    I am having the same issue.

    https://form.jotform.com/62223302675146

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    JotForm Support

    Answered by EltonCris on August 11, 2016 at 04:20 AM

    @ISOdeveloper

    We will answer your question on your thread here https://www.jotform.com/answers/903557.

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    Answered by miohonda on August 25, 2016 at 09:33 AM

    I too am having the same issue.

    https://form.jotform.me/62214013911441

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    Answered by Irshad on August 25, 2016 at 10:59 AM

    @miohonda:

    For the better assistance, I have moved your question to a thread of its own.  I will address your request in the following thread shortly:

    https://www.jotform.com/answers/915649