I am getting duplicate form entries emailed to me.

  • Profile Image
    ecolawnsb
    Asked on July 11, 2016 at 12:25 PM

    Hi there, 

    I recently re-embedded my Jotform onto my Wordpress site after some issues with our web admin company. Now that it is back up and running, I am receiving the form entries twice to my email. I will attach a screen shot of my email inbox to show that the subject line is a little different, but the content of the form entry is the same. Thank you! 

  • Profile Image
    ashwin_d
    Answered on July 11, 2016 at 01:46 PM

    Hello ecolawnsb,

    Have you solved this problem yourself?

    I did check your form #61877620656162 and found that it has only one email alert. It should now send only one submission emails. I also checked your email logs and found that earlier two emails were sent for every submissions. Please check the logs below:

    [2016-07-11 13:07:03] Submission #344066022412570569 Form #61877620656162 SENT to info@ecolawnsb.com from noreply@jotform.com via AMAZONSES 

    [2016-07-11 13:07:03] Submission #344066022412570569 Form #61877620656162 SENT to info@ecolawnsb.com from noreply@jotform.com via AMAZONSES 

    Since now you have deleted one of the email alert form form, you should only receive one submission email. I would suggest you to please test your form and get back to us if the issue persists.

    Thank you!

  • Profile Image
    ecolawnsb
    Answered on July 11, 2016 at 01:53 PM

    Hi there, yes, I was able to solve this issue myself. Thanks for getting back to me!