What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did the Box integration stop working?

    Asked by aecfleap on July 11, 2016 at 01:32 PM

    I had the Box integration working fine - dumping PDF copies of response data into a specified Box folder. I tried to move the folder (re-organize folder structure in Box) and it seems to have broken the integration. I deleted the integration and tried to do it again - have tried this several times now - but can't get it to work. 

    Would love help - thanks!

    box integration
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    JotForm Support

    Answered by KadeJM on July 11, 2016 at 02:34 PM

    If I understand your issue correctly you are having a problem re-integrating with box.

    I have tested this on my end but I am able to integrate and reintegrate without any current issue.

    Perhaps it was a temporary problem. Can you please try it again and let us know?

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    Answered by aecfleap on July 11, 2016 at 03:45 PM

    Hi, I gave it another try and no luck. Was working like a charm - now nothing. 

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    JotForm Support

    Answered by Mike on July 11, 2016 at 05:34 PM

    When you re-integrate the form with Box.net it does not forward existing form entries to your Box account. However, new form entries should be forwarded without any issues.

    Could you please submit the form to see if the issue is solved?

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    JotForm Support

    Answered by Mike on July 11, 2016 at 08:10 PM

    In this case you can try to redo the integration with a different folder path.

    I have cleared your form cache just to be sure that there are no issues with the form.