the email input field does not seem to work

  • Profile Image
    BAAudit
    Asked on July 11, 2016 at 02:10 PM

    i have 3 email fields in the form so that the completed form is sent back out to the email address entered in the field.  however, people have mentioned nothing is emailed out...

    how does this supposed to work?

    thank you,

    masa 650.798.8032

  • Profile Image
    BDAVID
    Answered on July 11, 2016 at 02:57 PM

    I checked your form's notifications, and they are well setup. However, they have only on recipient listed, which is not in bounce list. Also, our mail logs shows good delivery: 

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    If you want send the notification to multiple recipients, here is how: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Let us know if you need more help.

  • Profile Image
    BDAVID
    Answered on July 11, 2016 at 02:58 PM

    Also, if you want to send notifications to the email inputted through your "Email" form fields, you need to create an autoresponder per each field, please see this guide: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder