What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hello, Our jot form is not working could you please help us out.

    Asked by annarborairportshuttle on July 11, 2016 at 02:24 PM

    We have not received emails from our form since about a week ago. This happened the past two months. We're losing business because of this. Please get back to us ASAP through reservations@annarborairportshuttle.net

    hello US form is not working Emails reservations Week not received
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    Answered by Irshad on July 11, 2016 at 03:18 PM

    The email address "reservations@annarborairportshuttle.net" was in the bounce list.  Please find below the reason given by our system: 

    Reason(s) : smtp; 554-perfora.net (mxeueus001) Nemesis ESMTP Service not available

    I have removed the email from bounce list.

    Please make sure you whitelist our Jotmails ip addresses or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues