What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Uploaded Files: not available, XML error shown when accessing them.

    Asked by Lunaticfringe on July 11, 2016 at 03:13 PM

    Hi, we have a form that allows us to capture our employee information and for them to upload photos of their work. With our most recent submission from our employee, the photos won't let us have access and it says,.....

    "ACCESS DENIED, ACCESS DENIED"

     

    Can you please help with this.

     

    Thanks,

     

    Jenner

    a US thanks upload photos and information
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 11, 2016 at 04:27 PM

    I can confirm that none of the uploaded files through your latest submission are available, this is the message shown:

    I have forwarded this to our second level, you will be notified via this thread when this gets fixed.

  • Profile Image
    JotForm Developer

    Answered by uygar on August 18, 2016 at 04:57 AM

    Hi, 

    We couldn't recover uploads if they not uploaded correctly. You need to resend this file. Sorry for inconvenience.

    Best Regards.